Privacy Policy

1. About this policy

Eurobodalla Coast Pumpouts ("we", "us", "our") is committed to protecting the privacy of individuals who interact with our business. This Privacy Policy outlines how we collect, use, disclose and store personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information we collect

When you submit an enquiry through our website, we may collect the following personal information:

• Your name (first and last)
• Email address
• Phone number
• Service address (if provided)
• Details about the service you require
• Any additional information you provide in your message

3. How we use your information

We use the personal information we collect to:

• Respond to your enquiry
• Provide you with a quote for our services
• Schedule and carry out pump-out services
• Communicate with you about your booking
• Improve our services and website

4. Disclosure to third parties

We do not sell, trade or share your personal information with third parties except where necessary for the delivery of our services (for example, engaging a subcontractor for waste disposal) or where required by law.

5. Data storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. Enquiry form submissions are processed through Netlify and stored securely on their servers.

6. Data retention

We retain personal information only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law. If you would like your information deleted, please contact us.

7. Your rights

You have the right to request access to, correction of, or deletion of your personal information. To make such a request, please contact us using the details below.

8. Contact us

If you have any questions about this Privacy Policy or wish to make a complaint, please contact us:

Phone:

0412 123 432

Email:

bookings@ecpumpouts.com.au

Address:

36 Cranbrook Road, Batemans Bay, NSW 2536

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.